Privacy Policy – Medsans Pty Ltd
1. Introduction
Medsans Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, services, and products, including medicated skincare, medicines, and online doctor consultations.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Payment details (securely processed via third-party gateways)
b) Health Information (if applicable)
- Basic medical details shared during online consultations
- Symptoms or treatment-related information
c) Technical Information
- IP address
- Device type and browser
- Cookies and tracking data
- Website usage behavior
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide online doctor consultation services
- Improve customer experience
- Personalize recommendations
- Communicate updates, offers, and order status
- Prevent fraud and ensure security
- Improve website performance and analytics
4. Data Protection & Security
We take strict security measures to protect your data:
- Secure servers and encryption
- Restricted access to sensitive data
- Secure payment gateways
- Regular system monitoring and updates
However, no online system is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Personalize ads and content
- Track marketing performance (Google Ads, Meta Pixel, etc.)
You can disable cookies through your browser settings, but some features may not work properly.
6. Sharing of Information
We do not sell your personal data. However, we may share information with:
- Delivery partners (for shipping orders)
- Payment processors (for transaction processing)
- Healthcare professionals (for consultation services)
- Analytics and marketing tools (Google, Meta, etc.)
- Legal authorities if required by law
7. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Analytics tools (Google Analytics)
- Advertising platforms (Meta, Google Ads)
- WhatsApp communication tools
These services have their own privacy policies, and we are not responsible for their practices.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of incorrect data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
9. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders and services
- Comply with legal obligations
- Resolve disputes
- Improve customer experience
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Policy
Medsans Pty Ltd may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
📧 Email: info@medsans.com
Medsans Commitment
We are dedicated to maintaining your trust by ensuring transparency, security, and responsible handling of your personal information.