Purchasing Policy – Medsans Pty Ltd
1. Introduction
Medsans Pty Ltd is committed to providing high-quality healthcare products, medicated skincare items, medicines, and online healthcare services. This Purchasing Policy outlines the terms and conditions related to placing orders, payments, and purchasing products from our platform.
By placing an order with Medsans, you agree to the terms described in this policy.
2. Order Placement
- All orders must be placed through our official website, WhatsApp, or authorized sales channels.
- Once an order is placed, you will receive an order confirmation via email or message.
- Medsans reserves the right to accept or reject any order based on product availability or verification requirements.
3. Product Availability
- All products are subject to availability.
- In case of stock unavailability, customers will be informed, and alternatives or refunds will be offered.
- Prices and product availability may change without prior notice.
4. Pricing Policy
- All prices are listed in the applicable local currency.
- Medsans reserves the right to update pricing at any time.
- Any applicable taxes or delivery charges will be clearly mentioned at checkout.
5. Payment Terms
We accept the following payment methods (may vary by region):
- Cash on Delivery (COD)
- Bank Transfer
- Online Payment Gateways (if available)
Orders will only be processed after successful payment confirmation (except COD orders).
6. Order Processing
- Orders are processed within 24–48 hours after confirmation.
- Delivery timelines may vary depending on location and logistics availability.
- Customers will be notified of order status updates via SMS, email, or WhatsApp.
7. Cancellation Policy
- Orders can be cancelled before dispatch.
- Once the order has been shipped, cancellation may not be possible.
- For COD orders, repeated cancellations may result in restricted future ordering.
8. Return & Replacement
- Returns are accepted only for damaged, defective, or incorrect products.
- Products must be returned in original packaging and unused condition.
- Certain items like medicines may not be eligible for return due to safety regulations.
9. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Ensuring availability at the time of delivery
- Using products as per instructions provided
10. Policy Updates
Medsans Pty Ltd reserves the right to update or modify this Purchasing Policy at any time without prior notice. Continued use of our services indicates acceptance of updated terms.
11. Contact Information
For any questions regarding purchases or orders, please contact us:
📧 Email: info@medsans.com
Medsans Commitment
We are dedicated to providing a safe, transparent, and reliable purchasing experience for all our customers.